Orders will be confirmed and executed only after the full payment, according to the actual value of the order.
The website designed items are for United Arab Emirates delivery only. Please note that the add on items like chocolates, balloons, teddy bear and perfume gift packs will be delivered as per the picture in Dubai, Sharjah and Ajman only. For other emirates the add on items might be substituted by other brands of the same value or higher value. Please use the International Design page or inquiry form for deliveries to other countries. All the items are delivered with a free Greeting Card suitable to the occasions with your messages. if you want to surprise the recipient with the gift, kindly mention the land line telephone number of the place of delivery or location map for the residence. The mobile number of the person always helps us to trace the person easily.
Normally orders received before 5 PM [Dubai time] can be delivered on the same day. Orders received after 5 PM [DXB time] can be delivered the following day. Same day delivery is also possible depending upon our delivery schedule. Sentiments Flowers always strives to do its best to deliver at the specified time. However there will be rare occasions that this cannot be accomplished due to circumstances beyond our control such as traffic conditions, very busy delivery schedules etc.
Sentiments Flowers will not accept responsibility for late or non- delivery of flowers due to the circumstances such as incorrect telephone numbers / addresses or if the recipient is not present at the time of delivery. However Sentiments Flowers will make three attempts to contact the recipient.
No cancellation is allowed on the day of delivery. However in some cases it will be at our discretion to arrange refund or to credit for the future order.
Should a particular item is out of stock, Sentimentsflowers.com reserves the right to replace it with an item of equivalent or higher value.
All the information required to process the order will be treated confidentially and will not be passed on to third parties.